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Presentation Skills for CRAs and Project Managers
By Mark Turkish

If you are a CRA or Project Manager working in a pharmaceutical company or CRO, then you are likely to be given an opportunity to give a presentation. This may be a presentation to a large group of people, for example at an investigators’ meeting, or for a smaller group, such as a monitors’ meeting or a team/project meeting.

The thought of giving a presentation can make some people feel physically sick. I remember someone once telling me that they had to take a Valium tablet prior to giving a presentation! However, with careful research and planning, you should be able to allay your fears.

In this article I would like to share my experience of presenting to clinical research staff and offer some tips for preparing, designing and delivering your presentation. Whilst some of my ideas can be applied to any presentation that you may give, I have tried to focus on the kind of presentation that you are likely to make as a CRA or Project Manager.

Initial Research

Once you have agreed or volunteered to give a presentation, the first steps are research and preparation. Mark Twain is quoted as saying “it usually takes me more than three weeks to prepare a good spontaneous speech.”

As part of your research find out who will be attending. Will you be presenting to a group of investigators and study nurses eager to understand what their tasks and responsibilities are for a new clinical study? Are you presenting to a group of monitors about your experience of a previous study or are you feeding back from a recent audit? By knowing your audience and what experience they have, you will be able to get to the heart of what they care about and what they need to know. If you are presenting to an international group of monitors, or going to another country to run a meeting or training session, then you will need to think about the language you use and the way their culture is used to receiving information.

Find out how many will be attending and, if you can, take a look at the venue/room. In a lecture theatre or large conference room, will you be heard or will you need amplification? How large is the room? Is it too dark, too bright, too hot, or too cold? If you are using PowerPoint or have to go online to demonstrate something such as Electronic Data Capture, will there be a technical person available when the inevitable signal comes on the screen “No Signal” or “Please Consult Manual”?

Make sure that you have a copy of the programme or meeting agenda. How much time do you have? Who will be speaking before you? Have you seen them present before? Are they talking about a subject that will generate a lot of questions and overrun?

Preparation

After your initial research, it is time to prepare and design your presentation. One of the keys for an effective presentation is structure and signposting. People are conditioned to receive information in a logical way. This will apply to all presentations that you will ever make. The format should be:

- Introduction and motivational opening
- Outline of agenda and objectives
- Content divided into sections
- Recapping, signposting and transition to the next section
- Summary and close on a high note

Depending on the type of presentation, you will need to think about how you will deliver it. Perhaps you are feeding back some feasibility data or audit findings to a group of monitors, training investigators on the key aspects and tasks relating to a particular protocol, coaching new CRAs, or brainstorming ideas after presenting on difficulties with patient recruitment. In the latter case, it may be that you begin with a presentation and then facilitate the generation and gathering of ideas. In this scenario you may want to think about giving a presentation that leads on to break-out sessions for brainstorming, and finally bring the group back together to create a plan of action.

As you start to build your presentation, think about the flow. When giving a PowerPoint presentation, try to link an idea from one slide to the next. For example, “Study X was delayed for the following reasons….R & D approval, Contracts, Shipping Study Drug”. “The next slide shows the new procedures in place to prevent these problems occurring again in the future”.

Remember not to overcrowd each slide, and make the text large enough for all to see. Have just a few bullet points per slide. I also like to include some kind of visual image to re-enforce key messages. You don’t need to tell the audience everything you know….just the things that they need to know. Think carefully about how many slides you will need. Don’t have too many, otherwise you will end up rushing your presentation. If you can get by without notes, this will create the appearance that you are confident and knowledgeable about your subject. However, having some notes handy may be helpful if you feel that you need a prompt or have many things to remember. Some people use index cards. Personally I prefer not to use these, as it does not look very professional when you are shuffling cards.

Rehearsal

Once you have designed your presentation, you are ready to rehearse. If you can find one or two people in your department to listen to you, arrange a meeting and run through the presentation as if you were actually giving it. If possible rehearse at the venue. This will give you a feel for what it will be like. Remember to time yourself, anticipating time for questions. Ask for constructive feedback. Your colleagues should not only comment on the content and the messages but also on the way you delivered it. There is a checklist below which you could use. Even if you can’t find anyone to present to, I would still recommend that you talk through it aloud, as if you were giving the presentation. Do parts of your presentation seem a bit tedious? If so think about livening it up. Perhaps try to make it interactive, with questions to the audience.

The Presentation

The day has arrived and you are ready to give your presentation. You are likely to share some common ground with your audience; perhaps you are all CRAs or are working in the same therapeutic area. This will make it easier to quickly build rapport with the audience. They will appreciate the effort that you have put in and they will anticipate that you may be nervous. They are likely to be on your side and want you to succeed; after all you are one of them. Your opening should have something relating to the presentation that will grab their attention. For example, give a recent experience, whilst monitoring, or something interesting, new or humorous. I have seen speakers make an amazing introduction followed by forty minutes of presentation in a monotone. We saw what he or she was capable of doing. Why not keep up the enthusiasm?

Think of ways to keep the presentation interesting as you move through it. Change the pace, vary your tone, ask for ideas, or write on a flip chart. Ask rhetorical questions. This will engage the minds of your audience as if you were talking directly to each person. Remember to keep to the structure and don’t lose your audience. If you do happen to go off on a tangent, bring everyone back to the same place. As you draw to the end of your presentation, include a summary slide and finish on a high note.

Questions

Depending on the time you have and how comfortable you feel, you may want to take questions throughout the presentation or at the end. If you have an international audience then you may get questioned around local country issues, procedures or regulations. Be prepared for this by anticipating the questions or, if you can, invite someone who is knowledgeable about the local regulations and who can help field these specific regional questions or issues. Never answer anything that you are not sure about. You can always throw it back to the audience for responses or get back to them. Occasionally you may have a hostile audience, for example if you are introducing new procedure resulting in more work for everyone. You should acknowledge the questioner’s point of view and show this by paraphrasing the question back the questioner. This will also check that you have clearly understood the issue. You should respond to the issue by explaining the reasons for the changes without being defensive or patronising.

Sources of Help and Information

If you are not ready to give a presentation in front of your colleagues then you may want to try in front of a group of people outside work. Stephen Fry is quoted as saying “For some reason it is much easier to display for example a smart new set of haemorrhoids to a dispassionate doctor than it would be to a caring friend”. One organization called Toastmasters has many small groups around the country. There may be one in your town (see website www.toastmasters.org). The philosophy of the group is to welcome new people and encourage them to enter the Toastmasters programme where you give 10 short presentations over a period of time that suits you. As you move through the programme, you will be evaluated by a specific evaluator and receive comments from the rest of the club. Whilst you will be put at ease, you will also receive constructive feedback relating to your strengths and areas to develop. You may be given tips about how to stand, importance of eye contact, your movements and how confident you appear. Your evaluator will also focus on specific skills. For example, Presentation 3 looks at how you organise your presentation, Presentation 5 concentrates on the vocal side, and Presentation 9 looks at persuading with power. The whole ethos of the club is about helping you to improve your presentation skills.

Conclusion

We all have the potential to give an impressive presentation. I know this because I have seen delegates on presentation skills courses progress in just one day. They have managed to tap into a skill or resource that they didn’t know that they had and come out with a confident, knowledgeable and entertaining presentation. I have seen highly anxious people able to give an inspiring and motivating presentation.

I have discussed some of the key elements necessary for delivering well-structured presentation with impact. It is your personality, knowledge, experience, enthusiasm that will really make a difference by turning an average talk into a memorable presentation. If your colleagues see you make a good presentation, your skills and knowledge will be apparent, which will undoubtedly favour your career development.
If you have little experience at presenting, this is what I urge you to do. Volunteer for the very next opportunity that comes your way!


Checklist for your Colleague/Evaluator
   
THE TOPIC
Value Will this meet the need of the delegates?
Is it interesting?
Organization Is it clear and well structured?
Signposting Do you keep your audience with you as you move through different sections?
Opening Does this grab our attention?
Body of the speech Does the story flow?
Conclusion Did you end on a high note?
Questions How well did you know your topic?
How well did you field questions?
   
YOUR DELIVERY
Manner (confident, enthusiastic, tense)
Movement (Purposeful, fidgety)
Eye contact
Posture
Gestures and expression
Vocal variety (pitch, volume, tone, speed)
Use of language
Interaction
Humour
 


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